Dog Hotel FAQ: Q&A

To help your dog feel settled, please bring the following:

Essentials

• Leash: a slip lead or harness, used at check-in and on walks.
• Food: the dry food, fresh food or canned food your dog normally eats. Please pack fresh food in daily portions; if your dog has a special diet or allergies, please let us know in advance.
• Medication: please bring any oral medication, supplements or topical treatments, with written instructions; our staff will help give them as directed.

Provided on site, no need to bring

• Beds, food and water bowls, and toys.
• Refrigerated/frozen food storage and heating.
• In-house meals (extra charge), for owners who can’t easily prepare meals.

Dogs on their first stay or who are on the shy side

We suggest bringing a familiar small blanket, sleeping mat or a piece of clothing that smells like you, to help your dog relax in a new place.

Keeping your dog’s usual diet is the best way to prevent stomach upset and stress, so please be sure to bring food and any necessary medication.

Dogs staying for boarding or daycare must meet the following requirements:

• Completedrabies vaccine and core (multi-in-one) vaccines, and it must be up to date.
• Regular internal and external parasite prevention.
• No contagious diseases.

On your first visit, please allow about 20 minutes to confirm details: we scan the owner’s ID for our records, and please show the Original vaccination booklet stamped by a vet.

Dogs with incomplete or expired vaccinations can’t be booked for boarding or daycare.

Our facility is an open space where dogs spend time together. Dogs with any of the following must complete a daycare assessment first; we can book boarding once we’ve confirmed they adjust well:

• Separation anxiety
• Easily nervous or timid
• Limited social experience
• Has shown aggressive, charging, or mounting behavior
• Overreacts to new environments or stimuli
• Unneutered males (hormones can cause bigger swings in behavior)
• Large dogs prone to anxiety

What the daycare assessment checks

• Whether your dog can adapt to an open environment
• Social interaction with other dogs
• Whether boarding is a good fit, and the right zone, activity level or private room
• Less stress on the first stay

After the assessment, we’ll share our observations of your dog and our recommendations.

Large dogs and bloat (GDV)

Bloat (GDV) is an emergency more common in large and deep-chested breeds, such as German Shepherds, Dobermans, Taiwan Dogs, Golden Retrievers, and Labradors. Possible triggers include exercise right before or after meals, eating too fast, emotional stress, or changes in environment, and sometimes there is no clear cause.

If a large dog stays tense in an unfamiliar place, pants heavily, paces nonstop, or can’t relax or sleep, the stress can upset stomach movement and cause more air swallowing, raising the risk of bloat (GDV). That’s why large dogs prone to anxiety must complete a daycare assessment first before we confirm whether boarding is a good fit.

Our safety measures

• Plenty of rest is scheduled before and after meals, with no vigorous running after eating
• Low-stimulation settings based on each dog’s mood
• Management by age and zone, with social activities split into smaller groups as needed
• Regular checks on every dog’s behavior

We are about a 1-hour drive (longer in traffic) from the nearest emergency vet hospital that can treat bloat (GDV). In an emergency, we’ll contact owners right away and help get the dog to a vet.

Yes. During their stay, unneutered dogs need a Private room:

• Small room +NT$400/night
• Large room +NT$600/night

Our staff will try to arrange socializing based on each dog’s personality and interactions. If the dog is calm and gets along well, they’ll still join indoor and outdoor activities; during rest time, at night, or whenever we can’t watch closely the whole time, they stay in their private room.

This is because hormones make unneutered dogs more likely to mark, get overexcited or mount. Even if your dog is perfectly fine, some other dogs may be more sensitive around them and become nervous, fixated or confrontational. So they need closer supervision to lower the risk of incidents.

Female dogs in heat (about 1–2 weeks before, during and after heat) can’t be booked for boarding or daycare. If you’re not sure whether she’s close to her heat, please check with your vet first.

Visits are welcome. To protect the safety and routine of the dogs in our care, visits are “by appointment, set time slots, limited groups”:

• Booking:Please book via LINE; a booking is confirmed only once you receive our confirmation. Same-day bookings are not accepted.
• Spots: We host only 3 visiting families per day; time slots follow that day’s announcement.
• Time: About 15–20 minutes per visit; no visits during quiet time 12–2 pm.
• Bringing your dog: You’re welcome to bring your dog, but visiting dogs don’t go upstairs or have contact with the dogs boarding with us.
• Please be on time:During visits, the dogs inside need to pause activities and be kept in separate zones; if you’re very late, we may not be able to fit your visit in.